[{"id":47,"question":"Do we need to take cash with us?","answer":"It is recommended to take cash. Most of our tour locations include a gift shop where you can purchase pictures of yourself taken during the tour and souvenirs to take home."},{"id":49,"question":"Who provides transfers?","answer":"We provide transfers to and from the tour locations. If your pickup location is not located in our resort listing, please reach out to our support team at reservations@islandroutes.com or call 877-768-8370."},{"id":50,"question":"Are there tours for children?","answer":"Some tours can accommodate children who are accompanied and supervised by a legal guardian. The Minimum Age may be found under each tour Description. Please reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more info regarding tours suitable for your child."},{"id":51,"question":"Is there a weight limit for tours?","answer":"There is a weight restriction for most tours, however, we ask that you consult the Weight Restrictions section under the Description of the preferred tour, reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":52,"question":"How far in advance do you need to book a tour?","answer":"We strongly recommend booking as early as possible, however, most tours may be booked at least 24 hours in advance"},{"id":53,"question":"What does the price of the tour include?","answer":"The cost of each tour includes roundtrip transfers (depending on your location), entrance to the tour site and lunch (depending on the tour chosen)."},{"id":54,"question":"Can I book tours by phone?","answer":"Yes, you can. Please call us at 877-768-8370 \u2013 it will be our pleasure to assist you."},{"id":55,"question":"Can I give a tour as a gift?","answer":"It will be our pleasure assisting you to enhance the island experience of your family member or friend. Please contact us at 877-768-8370 for more information."},{"id":56,"question":"Can I book a private trip?","answer":"Yes, you can. We will be happy to accommodate any special requests made. Please reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":57,"question":"Does the tour still go out if it rains?","answer":"The operation of the tour during rain is dependent on the tour reserved, as this is usually accompanied by rough seas, thunder and lightning which may detract from the experience. Any cancellations due to weather will be communicated to you by our team."},{"id":58,"question":"How long are the tours?","answer":"Tour times range from two up to nine hours and depend on transfer times and the tour chosen. The duration of each tour may be found in its Description."},{"id":59,"question":"Is it possible to do two tours in one day?","answer":"Requests such as these must be handled with delicateness and see transportation being organized otherwise. Please reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":60,"question":"How much cash should we take and do the accept U.S currency?","answer":"The amount of cash you take is up to you. US currency is accepted at all tour locations."},{"id":61,"question":"Do we have to tip our tour guides or drivers? How much do you think we should give?","answer":"The practice of tipping is discretionary and is totally up to you. Gratuities are accepted but not accepted."},{"id":62,"question":"Will there be somewhere to leave our personal items while on the tour?","answer":"Lockers are available at an additional cost at most tour locations. Please reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":63,"question":"Is lunch included?","answer":"Lunch is included in several tours, however, not all. Kindly consult the Includes section under the Description of the preferred tour, reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":64,"question":"What should we wear for the tour?","answer":"Comfortable clothing is recommended and swimsuits where applicable. We ask that you consult the Suggested Dresscode section under the Description of the preferred tour, reach out to our support team at reservations@islandroutes.com or call 877-768-8370 for more information."},{"id":65,"question":"Who will our tour guides be?","answer":"Our certified partners have trained and qualified guides on each tour to ensure that you have a fun and safe experience."},{"id":66,"question":"Who do we meet for pick up?","answer":"Most hotel pickups will be conducted from outside the main hotel lobby, however, detailed meeting instructions will be included in your confirmation voucher once the tour is confirmed."},{"id":67,"question":"Will we be refunded if our flight is cancelled","answer":"If you experience flight cancellations or delays, please call us at 877-68-8370 immediately to reschedule your tour or book a different tour of the same value for another day."},{"id":68,"question":"What is the cancellation policy?","answer":"For shared tours and services cancelled outside of the following time periods, cancellation fees may be applicable, as follows: 24 hours or less prior to date \u2013 no refund; 48 hours prior to date \u2013 50% cancellation fee; 96 hours prior to date \u2013 25% cancellation fee; 96+ hours prior to date \u2013 full refund. For private or customized tours and charter reservations, cancellation fees may be applicable, as follows: 30 days or less prior to date \u2013 no refund; 44-30 days prior to date \u2013 75% cancellation fee; 59-45 days prior to date \u2013 50% cancellation fee; 60+ days prior to date \u2013 full refund."},{"id":69,"question":"Can I cancel or reschedule my tour when I get to my destination?","answer":"It is recommended to take cash. Most of our tour locations include a gift shop where you can purchase pictures of yourself taken during the tour and souvenirs to take home."}]