Frequently Asked Questions

General
Island Routes Tour Guide How far is it to Dunn's River Falls?
If you are staying in the Ocho Rios Region, Dunn's River Falls is only 10 minutes away. It is an hour and a half from Montego Bay; two hours and thirty minutes from Negril; and two hours and forty-five minutes from Whitehouse.
Who provides transfers?
We provide your transfer to and from the tour site.
Do we need to take cash with us?
Yes it is recommended to take cash. Most of our Certified Partners have a gift shop at the tour site where you can purchase pictures taken of yourself during the tour and also souvenirs.
Are there tours for children?
Some tours can accommodate children who are accompanied and supervised by a legal guardian. Please see your Island Tour Specilaist on property or call us at 1-877-768-8370 for more info regarding tours suitable for your child.
Is there a weight limit for tours?
There is a weight restriction of 264 lbs for most tours; however, there are some tours that have no weight restriction. Please see your Island Tour Specialist on property or call us at 1-877-768-8370 for more information.
How do I remove the bar with the travel agent name on top my browser?
The presence of a bar at the very top of the IslandRoutes site indicates that you have been referred to IslandRoutes by a recognized travel partner (co-branded). if for ANY reason you'd like to remove it, simply click on the link below:
> Remove Co-Brand Bar
Booking
How far in advance do you need to book a tour?
All tours should be booked at least 24 hours in advance
What does the price of the tour include?
The cost of the tour includes round trip transfers, entrance to the tour site and lunch depending on the tour chosen.
Can I book tours by phone?
Yes you can. Please contact us at 1-877-768-8370 and it will be our pleasure to assist you.
Can I give a tour as a gift?
It will be our pleasure assisting you to enhance the Island experience of your family member or friend. Please contact us at 1-877-768-8370 for more information.
Can I book a private trip?
Yes you can. We will be happy to try and accomodate any special requests made. Please see your Island Tour Specialist on property or call us at 1-877-768-8370 for more information.
Tours
Does the tour still go out if it rains?
Yes it does. However this depends on the prevailing and forecasted weather conditions.
How long are the tours?
Tour times range from two hours and thirty minutes to nine hours; and depends upon transfer times, which hotel you are staying at, and the tour chosen.
Is it possible to do two tours in one day?
Yes it is. There are some tours that can be scheduled for the same day.
How much cash should we take and do they accept U.S. currency?
The amount of cash you take is all up to you. U.S. currency is accepted at all tour sites.
Do we have to tip our Tour Guides or Drivers? How much do you think we should give?
The practice of tipping is discretionary and it is totally up to you. Gratuities are accepted but not expected.
Will there be somewhere to leave our personal items while on the tour?
Yes lockers are available at an additional cost at most tour sites. Please see your Island Tour Specialist on property or call 1-877-768-8370 for more information
Is lunch included?
Lunch is included on all day tours. Please see your Island Routes Specialist on property or call 1-877-768-8370 for more information.
What should we wear for the tour?
Comfortable clothing is recommended and swim suits where applicable. Your Island Tour Specialist will advise you on what to wear or call us at 1-877-768-8370.
Who will our tour guides be?
Our Certified Partners have trained and qualified guides on each tour to ensure that you have a fun and safe experience.
Where do we meet for pick up?
Please meet your Island Tour Specialist in the lobby at least 15 minutes prior to the tour departure time with your boarding pass or receipt.
Cancellations
Will we be refunded if our flight is cancelled?
If your flight is cancelled please contact us at 1-877-768-8370 and we will reschedule your tour or book a different tour of the same value for another day.
What is the cancellation policy?

Cancellations Made Easy - Island Routes Tours understands that things don’t always go as planned. That’s why we will do our best to accommodate your needs whenever you want to make a change to your tour or excursion. At Island Routes Tours, we’ve taken every precaution possible to minimize cancellation fees, so you can book with flexibility knowing that we’ve got you covered!

For tours cancelled outside of the following time periods, cancellation fees may be applicable, as follows:

  • 24 hours or less: no refund
  • 48 hours or less: 50% cancellation fee
  • 96 hours or less: 25% cancellation fee
  • 96+ hours: full refund
Can I cancel or reschedule my tour when I get to my destination?
Yes you can but please note that the cancellation policy will remain in effect for tours cancelled. Tours can be rescheduled based on availablilty. Please see your Island Tour Specialist on property or call us at 1-877-768- 8370 for more information.
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