TERMS OF USE
Welcome to Island Routes Caribbean Adventures website (the "Website"). This Website is provided solely to assist customers in gathering tours and excursions related information, determining the availability of tours and excursions, making legitimate reservations and for no other purposes.
This page states the Terms under which you may use this Website. Please read this page carefully. If you do not accept the Terms of Usage stated here, please do not use the Website. Island Routes Caribbean Adventures reserves the right at any time, at our sole discretion; to change or otherwise modify these Terms without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified contents.
IMPORTANT: THESE TERMS AND CONDITIONS APPLY IN RELATION TO EXCURSIONS, TOUR OPERATORS, AND OTHER SERVICES FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU (COLLECTIVELY AND INDIVIDUALLY "GUEST") AND MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.YOUR ACCEPTANCE OF TICKETS OR VOUCHERS AND PURCHASE FROM SUNISLAND ROUTES CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS (THE "CONTRACT").
CONTENTS OF THIS SITE
While we strive to always provide the latest information and details about our product offerings on this Website, information presented here is subject to change and is not guaranteed to be free from errors. Contents of this Website only apply to Tours and Excursions located in the Destinations in which we operate.
All prices listed in this Website are in U.S. Dollars, unless otherwise specified. Promotions listed in this Website can be changed or withdrawn at any time.
CANCELLATION POLICY
Flexible: Full refund within a limited period
For cancellations by Guests, cancellation charges depend on when Island Routes receives notice of the cancellation. Minimum cancellation charges are as follows:
Hotel Guests:
24 hours or less: No Refund
48 hours or less: 50% Cancellation Fee
96 hours or less: 25% Cancellation Fee
96+ hours: Full Refund
Shore Excursions:
96 hours or more: Full Refund
Less than 96 hours: No Refund
Group Reservations:
60 days prior to tour date: Full Refund
45 days prior to tour date: 50% Cancellation Fee
30 days prior to tour date: 75% Cancellation fee
Less than 30 days prior to tour date: No Refund
All cancellations of, or changes are subject to applicable restrictions. Island Routes Tours will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. In order to receive a refund, if applicable, client must request and receive a cancellation confirmation number. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR ANY PORTION OF TOUR OR ATTENDANT SERVICES NOT UTILIZED.
Refund Policy:
No refunds or adjustments will be made for any portion of your tour not utilized.
Changes to Reservations:
All requested changes to reservations are subject to Island Routes' sole discretion, and any changes must be approved in writing.
Changes are subject to all applicable fees, and charges. Guests wishing to make a change, please call 1.877-768-8370
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
PREPAID TOUR & EXCURSION RESERVATIONS
By reserving your tour and excursion, you authorize Island Routes Caribbean Adventures to book reservations for the total reservation price. You agree that your credit card will be charged by Island Routes Caribbean Adventures for the total reservation price.
BANK & CREDIT CARD FEES
Some banks and credit cards impose fees for cross-border transactions. By reserving your tour and excursion on this website, you may see an additional cost/fee appearing on your credit card statement. This fee is solely determined by your Bank and/or Credit Card Company and Island Routes Caribbean Adventures takes no responsibility for these associated costs. If you have any questions about these types of fees applied to your reservation, please contact your bank directly.
PRIVACY POLICY
This privacy statement covers islandroutes.com and websites operated by Island Routes Caribbean Adventures. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.
INFORMATION COLLECTION
Island Routes is the sole owner of the information collected on islandroutes.com and its affiliate's websites. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to book a tour/excursion; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
HOW WE USE THE INFORMATION
We use sensitive billing information (such as cardholder name, credit card number and expiration date) for the purpose of completing the tours/excursions bookings you conduct on our website. We use other personal information about you for the following general purposes: to provide you with the tour/excursion information you request; to provide you with tour/excursion confirmation and updates; to manage your account, including processing bills and providing tour/excursion notifications; to communicate with you in general; to respond to your questi
