Frequently Asked Questions



If you are staying in the Ocho Rios Region, Dunn's River Falls is only 10 minutes away. It is an hour and a half from Montego Bay; two hours and thirty minutes from Negril; and two hours and forty-five minutes from Whitehouse.
We provide your transfer to and from the tour site.
Yes it is recommended to take cash. Most of our Certified Partners have a gift shop at the tour site where you can purchase pictures taken of yourself during the tour and also souvenirs.
Some tours can accommodate children who are accompanied and supervised by a legal guardian. Please see your Island Tour Specilaist on property or call us at 1-877-768-8370 for more info regarding tours suitable for your child.
There is a weight restriction of 264 lbs for most tours; however, there are some tours that have no weight restriction. Please see your Island Tour Specialist on property or call us at 1-877-768-8370 for more information.
All tours should be booked at least 24 hours in advance
The cost of the tour includes round trip transfers, entrance to the tour site and lunch depending on the tour chosen.
Yes you can. Please contact us at 1-877-768-8370 and it will be our pleasure to assist you.
It will be our pleasure assisting you to enhance the Island experience of your family member or friend. Please contact us at 1-877-768-8370 for more information.
Yes you can. We will be happy to try and accommodate any special requests made. Please see your Island Tour Specialist on property or call us at 1-877-768-8370 for more information.
Yes it does. However this depends on the prevailing and forecasted weather conditions.
Tour times range from two hours and thirty minutes to nine hours; and depends upon transfer times, which hotel you are staying at, and the tour chosen.
Yes it is. There are some tours that can be scheduled for the same day.
The amount of cash you take is all up to you. U.S. currency is accepted at all tour sites.
The practice of tipping is discretionary and it is totally up to you. Gratuities are accepted but not expected
Yes lockers are available at an additional cost at most tour sites. Please see your Island Tour Specialist on property or call 1-877-768-8370 for more information
Lunch is included on all day tours. Please see your Island Routes Specialist on property or call 1-877-768-8370 for more information.
Comfortable clothing is recommended and swim suits where applicable. Your Island Tour Specialist will advise you on what to wear or call us at 1-877-768-8370.
Our Certified Partners have trained and qualified guides on each tour to ensure that you have a fun and safe experience.
Please meet your Island Tour Specialist in the lobby at least 15 minutes prior to the tour departure time with your boarding pass or receipt.
If your flight is cancelled please contact us at 1-877-768-8370 and we will reschedule your tour or book a different tour of the same value for another day.
Cancellations Made Easy - Island Routes Tours understands that things don’t always go as planned. That’s why we will do our best to accommodate your needs whenever you want to make a change to your tour or excursion. At Island Routes Tours, we’ve taken every precaution possible to minimize cancellation fees, so you can book with flexibility knowing that we’ve got you covered! For tours cancelled outside of the following time periods, cancellation fees may be applicable, as follows: 24 hours or less: no refund 48 hours or less: 50% cancellation fee 96 hours or less: 25% cancellation fee 96+ hours: full refund
Yes you can but please note that the cancellation policy will remain in effect for tours cancelled. Tours can be rescheduled based on availability. Please see your Island Tour Specialist on property or call us at 1-877-768-8370 for more information.
Good, clean fun is waiting for you with our new Pure Outdoor Promise, a six-tier commitment to a higher standard of cleanliness. We’re in it for the adventure, no matter where life takes us. Tri-Verified Cleaning and Sanitation - Precaution For Prevention - 5-Star Certification Training - Fast-Track to Digital - Touchless Transportation - Social Distancing & Private Groups. See Full Details: https://www.islandroutes.com/safety-protocols

Sit tight, we're searching hundreds of adventures to find the best deals for you

Sit tight, we're searching hundreds of adventures to find the best deals for you

  • No Booking Fee
  • Flexible Cancellation
  • Quality Assured
  • Certified Funner